Appliance repair covers washing machines, fridges, cookers and small kitchen machines. Most calls are not major faults: a blocked drain, a failed pump or a machine that needs a part that actually exists.
Full price list
All reference prices are in Hong Kong dollars (HKD).
Every price here is the published starting rate for the work shown, not a quotation. The tradesman prices the job after seeing the site, so parts, transport and access to old buildings can move the final figure.
- Washing machine repair on-siteNote: Inspection fee HK$300 charged separately if repaired on site
- Fridge / freezer repair on-site
- Hob / cooker hood cleaning on-site
- Dishwasher repair on-site
- Microwave / small appliance on-site
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Common questions
Why is there a separate inspection fee for appliance repair?
Most appliances are diagnosed on site, and the technician needs to open the machine, find the failed part and check whether it is still available before quoting the repair. Some companies credit the inspection fee against the price if you go ahead with the repair on the same visit, others treat it as a separate charge that you pay either way. Ask which applies before the technician starts.
What if the part is not in stock, and is a repair always possible?
A failed part is only worth replacing if it can be sourced, and for older machines the pump, control board or motor may no longer be made at all. In that case a second-hand unit or a new machine is often the cheaper answer, and a good technician will say so instead of taking the job on. Ask what the alternative is if the part is unavailable, and get it written into the quote.
A fridge is not cooling. How do I know whether it is worth repairing?
The first thing to check is the setting, the door seal and whether the vent at the back or inside is blocked with dust, and those are free to fix while causing a surprising share of the calls. After that it comes down to the compressor, the thermostat or the gas. A technician who checks the temperature over a period and listens to the compressor can tell you quickly, and for an old machine it is worth comparing the repair cost with a replacement.
Can a large appliance be taken away, and does the technician move it?
Moving the appliance is usually part of the job, but the price depends on the distance from the door to the machine and on whether there are stairs. Fridges and washing machines are heavy and have to be kept upright, so a technician usually carries them down with the door tied shut for the move. If you want an old unit removed, ask whether the disposal charge is included and what happens to the refrigerant and the water inside it.
How do I check that an appliance repair actually works?
Run the machine through a full cycle before the technician leaves: a wash with a small load for a washing machine, a cooling test with the door open for a fridge, and a heating test for an oven. Look under the machine for water and check that the panels taken off are back on with no marks around them. Ask the technician to show which part was replaced and to write it on the job report.
Is the repair covered after the technician leaves, and who owns the machine?
Get the warranty period on the repair in writing, and remember that fitted parts are usually warranted by their supplier rather than by the technician. In a rented flat the appliance usually belongs to the landlord, so a repair or a replacement should be agreed with the owner first, and the landlord may have a preferred supplier for machines that are out of warranty. As a tenant you are still responsible for damage caused by your own use.
Before you book
Before the visit, check the model and serial number of the machine and look up whether parts for it are still made, because that decides whether a repair is realistic. Ask what the inspection fee is, whether it is deducted from the repair price, and what you pay if the technician cannot fix it on the spot. Have the machine pulled out from the wall or the area around it cleared before the visit, and settle the balance only after a full cycle has run.
How the prices work
The reference figures are the starting point for a visit on a standard household machine, and the real cost depends on the fault and on whether the part still exists. Diagnosis and labour are charged by the hour or by the job, and parts are quoted separately, so a repair with a common part such as a pump or a switch sits near the reference figure while a control board or a compressor moves well above it. A machine that needs a visit and then a return trip for the part costs more than the price list suggests.